Huat21 takes the protection of every member's personal data seriously. This Privacy Policy clearly explains how we collect, use, store and protect your information. By using the huat21 platform, you agree to the practices described in this document.
Last updated: January 2026 · This policy applies to all huat21 members in Malaysia.
This is our unwavering commitment to how we handle your personal data.
Every communication between your device and huat21's servers is protected by 256-bit SSL encryption — the same security standard used by Malaysia's leading banks such as Maybank and CIMB. Deposit data processed via Touch 'n Go eWallet, DuitNow, GrabPay, Boost, ShopeePay and FPX all flows through fully encrypted channels.
Huat21 has never sold, rented, or traded its members' personal data to any third party for marketing or any other purpose, and we never will — not without your explicit consent. Your information belongs to you; we are simply its responsible custodians.
You have the right to access, correct, download, or request the deletion of your personal data held by huat21 at any time. Such requests can be submitted through your account panel or by contacting the huat21 support team at support@huat21.click.
Your personal data is stored on servers protected by multi-layered access controls. Only staff with a legitimate operational need are permitted to access member data, and all access is logged and regularly audited to prevent any misuse.
In the event of any security incident that may affect the personal data of huat21 members, we are committed to notifying affected members within 72 hours of detecting the incident, along with the steps being taken to address the situation.
Huat21 clearly sets out in this Privacy Policy every type of data we collect, what it is used for, how long it is retained and with whom (if anyone) it is shared. There are no hidden practices – you have every right to know.
This Privacy Policy ("Policy") describes how huat21, operating at https://huat21.click ("huat21", "we"), collects, uses, discloses and protects the personal information you provide to us when using our online entertainment platform.
This policy applies to all registered members and visitors of the huat21 platform, including those using our slots, Live Casino, baccarat, jackpot, sports and poker services. It also covers all your interactions with our customer support team, bonus and promotional programmes, and any communications via email or other channels.
Important Note: By registering an account or using any huat21 service, you confirm that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please do not use the huat21 platform.
Huat21 is committed to protecting your privacy in line with global best practices in data protection. We understand that when you share personal information with us — especially financial information related to deposits via Touch 'n Go eWallet, DuitNow, or FPX — you are placing your full trust in us. We take that trust very seriously.
Huat21 only collects data that is necessary to provide you with a quality, secure service. The following are the categories of data we collect:
| Data Category | Example | Primary Purpose |
|---|---|---|
| Identity | Full name, IC number, date of birth | Age Verification & KYC |
| Contact | Phone, email | Communication & account security |
| Financial | TNG, DuitNow Reference | Deposit & withdrawal processing |
| Technical | IP, Device, Browser | Security & fraud detection |
| Games | Betting history | Records, Responsible Gaming |
The personal data we collect is used solely for legitimate and reasonable purposes. The key purposes are as follows:
Marketing: huat21 may use your contact information to send you details about relevant promotions and offers. You may withdraw your consent to receive marketing communications at any time by contacting support@huat21.click or through your account settings. Withdrawing marketing consent does not affect your receipt of important service communications.
Huat21 does not sell, rent, or trade its members' personal data to third parties for marketing purposes. However, in certain limited circumstances, huat21 may share personal data with the following parties:
Huat21 works with trusted third-party service providers to help operate the platform, including payment gateway providers that process transactions via Touch 'n Go eWallet, DuitNow, GrabPay, Boost, ShopeePay and FPX, as well as gaming software providers from accredited international suppliers. These providers are contractually required to maintain data confidentiality and to use it only for the specified purposes.
Huat21 may be required to disclose personal data if mandated by law, court order, or directive from a competent authority. In such cases, we will endeavour to notify you in advance where the law permits us to do so.
In the event that huat21 is involved in any merger, acquisition, or asset sale, members' personal data may be transferred as part of that transaction. Affected members will be notified in writing before their data is transferred and before it becomes subject to a different Privacy Policy.
International Data Transfers: Some of our service providers may operate outside Malaysia. In such cases, huat21 ensures that a standard of data protection equivalent to Malaysian requirements is maintained through appropriate contractual agreements with those providers.
Huat21 implements comprehensive technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration or destruction:
Your Responsibilities: While huat21 implements robust security measures, the security of your account also depends on your own actions. Make sure you use a strong, unique password for your huat21 account, do not share your login details with anyone, and log out of your account when using a shared device. huat21 will never ask for your password through any channel.
Huat21 retains your personal data only for as long as necessary to fulfil the purposes set out in this Privacy Policy, or for as long as required by applicable law.
For as long as your huat21 account remains active, we retain all personal data associated with that account in order to provide you with a complete and seamless service.
After an account is closed — whether at your request or by huat21 — your personal data will be retained for the period required for the following purposes before being securely deleted:
Anonymised usage and analytics data (data that cannot be traced back to any specific individual) may be retained for a longer period for the purpose of continuously improving the huat21 platform.
If you would like to know the specific retention period for a particular category of data related to your account, please contact the huat21 support team at support@huat21.click and we will provide the information you need.
Huat21 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit a website.
You can manage and delete cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of some parts of the huat21 platform. For guidance on managing cookies in your browser, refer to the relevant browser's help section.
As a huat21 member, you have the following rights regarding the personal data we hold about you. We are committed to respecting and facilitating the exercise of these rights:
You have the right to request a copy of all personal data huat21 holds about you. We will provide this information within 30 days of your request.
If any personal data we hold on record for you is inaccurate or incomplete, you have the right to request a correction promptly.
In certain circumstances, you may request the deletion of your personal data. This right is subject to any applicable legal retention obligations.
You may request that we restrict the processing of your personal data under certain circumstances, for example while you are disputing the accuracy of the data.
You may request your personal data in a machine-readable format for transfer to another service, within the limits permitted by law.
You may object to the processing of your personal data for direct marketing purposes at any time, and we will cease such processing immediately.
How to Submit a Data Rights Request: To submit any request relating to the rights above, please contact the huat21 team by email at support@huat21.click with the subject line "Privacy Rights Request", and include your account number along with a clear description of your request. We will respond within 30 days. For complex requests, this period may be extended to up to 60 days, with notice provided to you.
The huat21 platform is intended solely for individuals aged 18 and above. huat21 does not knowingly collect or store any personal data from individuals under the age of 18.
Should huat21 discover that personal data has been collected from an individual under the age of 18 without our knowledge, we will take immediate steps to delete that data and close the associated account.
If you become aware that someone under the age of 18 has registered or is using the huat21 platform, please contact us immediately at support@huat21.click so we can take the appropriate action.
Huat21 reserves the right to update this Privacy Policy from time to time to reflect changes in our data processing practices, the technologies we use, evolving legal requirements, or new features added to the huat21 platform.
When changes are made, the "Last updated" date at the top of this document will be revised. For material or significant changes, huat21 will notify members via their registered email and/or in-platform notification at least 14 days before the changes take effect.
Your continued use of the huat21 platform after any Privacy Policy changes take effect will be considered your acceptance of the updated policy. We encourage you to review this page periodically to stay informed about how we handle your personal data.
Policy Archive: Previous versions of this Privacy Policy are available upon request from the huat21 support team at support@huat21.click for reference purposes. We maintain an archive of all prior versions to allow easy comparison of changes made over time.
If you have any questions, concerns, or requests regarding this Privacy Policy or the way huat21 handles your personal data, please reach out to us through the following channels:
For formal written requests relating to data rights, please include the subject line "Privacy Rights Request" in your email along with your huat21 account number to help speed up the process.
This Privacy Policy, together with the Terms & Conditions and Responsible Gaming Policy together form a comprehensive framework for the protection of huat21 members. We encourage you to read all three documents to fully understand huat21's commitment to you as a valued Malaysian player.
Answers to the most frequently asked questions about your privacy and data protection at huat21.
Huat21 protects the privacy of over 280,000 Malaysian members with 256-bit SSL encryption, a strict no third-party data selling policy, and 24-hour Bahasa Malaysia support. Register today with confidence – minimum deposit RM 30 via Touch 'n Go eWallet or DuitNow.
By registering, you agree to our Terms & Conditions and this Privacy Policy. Please play responsibly – visit Responsible Gaming for more information.